21st Century Payroll for Adagio Technical Support Incident

The Support Technician you talk to will define your contact as an "incident" according to the following general criteria:

  • An "incident" means -- A single issue or problem that a customer asks a Support Technician to analyze or resolve.
  • A product-usage question that involves a single topic on a drop-down menu or one report.
  • A single question on a specific bookkeeping topic.

    We will not charge for an incident --

  • Upon submission of a report showing conversion problems.
  • When our analysis determines that the problem is caused by a defect in the software.
  • On initial installation or when installing an upgrade.

    Please appoint as your Technical Support CONTACT a single, regular employee who will be familiar with --

  • 21st Century Payroll for Adagio
  • Whatever Support issue you want to resolve
  • Windows operations, including --
    • Search
    • Drag-and-Drop
    • How to send and receive emails with attachments

In some cases, your data may be damaged due to a power surge or windows operating system error. You may be able to fix this by following these instructions. If this does not work, Technical Support may be able to fix your data with a phone call IF --

  1. You have a valid backup from before the damage occurred
  2. We can determine that your posted.cpz file is intact.

The goal is to get you back up and running as soon as possible. If we cannot fix your issue over the phone, we must charge you for the time required for your issue.

The Support process is much more efficient if our technicians deal with a single, knowledgeable CONTACT from your company. Please provide your name, email address, 21st Century Payroll for Adagio Product serial number and a concise explanation of the issue you are having.

Technical Support

Please fill out and submit this form for technical support.

* Contact Name:
* Company:
* Your Email:
* Confirm Your Email:
* Serial Number:
* Message:
* Security Code:
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