21st Century Accounting Technical Support Incident

Click here to fill out our Technical Support Incident request form. You must have the current version of C21 in order to receive support. If you have a subscription for Technical Support, please click here for instructions on how to submit a request.

The Support Technician will define your contact as an "incident" according to the following general criteria:

    A Level 1 "incident" means --
  • A single issue or problem that a customer asks a Support Technician to analyze or resolve.
  • A product-usage question that involves a single topic on a drop-down menu or one report.
  • A single question on a specific bookkeeping topic.

    A Level 2 "incident" means --
  • A single issue involving installations, moving to a new computer, issues with your network, or disaster recovery
  • 1 hour of Training for C21 use
  • Custom programming evaluations

    We will not charge for an incident --

  • Upon submission of a report showing conversion problems.
  • When our analysis determines that the problem is caused by a defect in the software.
  • On initial installation.

    Please appoint as your Technical Support CONTACT a single, regular employee who will be familiar with --

  • 21st Century Accounting
  • Whatever Support issue you want to resolve
  • Windows operations, including --
    • Search
    • Drag-and-Drop
    • How to send and receive emails with attachments

In some cases, your data may be damaged due to a power surge or windows operating system error. You may be able to fix this by following these instructions. If this does not work, Technical Support may be able to fix your data IF --

  1. You have a valid backup from before the damage occurred
    and
  2. We can determine that your posted.cpz file is intact.

The goal is to get you back up and running as soon as possible. If we cannot fix your issue, we must charge you for the time required for your issue.