21st Century Accounting Technical Support Incident

Please send us a Problem Report through your C21 software under Help/Submit Problem Report. To send us your company data, go to Help/Send Company Data to 21st Century Accounting. If you are unable to send us a Problem Report, please contact us via email.

If you do not have a support subscription, please click here to purchase a Support Incident.

The Support Technician will define your contact as an "incident" (up to 1 hour) according to the following general criteria:

    A Level 1 "incident" means --
  • A single issue or problem that a customer asks a Support Technician to analyze.
  • A product-usage question that involves a single topic on a drop-down menu or one report.
  • A single question on a specific bookkeeping topic as related to C21.

    A Level 2 "incident" means --
  • A single issue involving installations, moving to a new computer, issues with your network, or disaster recovery
  • Custom programming evaluations

    We will not charge for an incident --

  • Upon submission of a report showing conversion problems.
  • When our analysis determines that the problem is caused by a defect in the software.
  • On initial installation.

    Please appoint as your Technical Support CONTACT a single, regular employee who will be familiar with --

  • 21st Century Accounting
  • Whatever Support issue you want to resolve
  • Windows operations, including --
    • Search
    • Drag-and-Drop
    • How to send and receive emails with attachments

In some cases, your data may be damaged due to a power surge or windows operating system error. You may be able to fix this by following these instructions. If this does not work, Technical Support may be able to fix your data IF --

  1. You have a valid backup from before the damage occurred
  2. We can determine that your posted.cpz file is intact.

The goal is to get you back up and running as soon as possible. If we cannot fix your issue, we must charge you for the time required for your issue.